These General Terms and Conditions govern the terms and conditions for the intermediation of group activities through the website fun-bratislava.com, operated by Remeli, s.r.o., Hlavná 121/62, 976 68 Heľpa, Slovakia, Company ID (IČO): 46150501 (hereinafter referred to as the “Intermediary”).
Through the website fun-bratislava.com, Remeli, s.r.o. provides customers with offers for activities provided by third parties – individual activity providers (hereinafter referred to as the “Provider”).
Remeli, s.r.o. is neither the organizer nor the direct provider of the intermediated activities, unless expressly stated otherwise for a particular activity.
How a Reservation Is Made
The form on this website serves as a non-binding request for the intermediation of an activity. By submitting the form, the customer does not incur any obligation to make a payment, nor does a reservation arise automatically.
The Intermediary will generally respond to the customer’s request with a price offer and information about available dates. The Intermediary will then, based on the customer’s request, arrange communication with the relevant Provider.
The reservation is considered confirmed only after the specific date, scope and price have been confirmed in writing by the Intermediary or the Provider, depending on the procedure agreed for the particular activity.
Depending on the specific activity and the method of ordering, a contractual relationship concerning the actual provision of the activity may arise directly between the customer and the Provider. In such cases, the Intermediary facilitates the contact, reservation and related communication to the agreed extent.
Role of the Intermediary
The Intermediary primarily provides the following services:
- receiving the customer’s request,
- facilitating contact between the customer and the Provider,
- communicating regarding the date, scope and terms of the activity,
- facilitating the reservation according to the customer’s request,
- and, where applicable, carrying out other administrative tasks related to the intermediation.
The actual activity is provided and carried out by the relevant Provider, who is responsible for its execution within the scope of their obligations.
The Intermediary does not act as the organizer, instructor or operator of the actual activity, unless expressly agreed otherwise for a particular service.
Prices
The prices of individual activities and any additional services may not be listed on the website, as they may depend primarily on the group size, date, location and requested scope of the activity.
The customer will receive information about the price and terms of the particular activity before the reservation is confirmed.
The price may consist of the price of the activity charged by the Provider and, where applicable, a commission or intermediation fee charged by the Intermediary.
The customer will be informed of the payment method and, where applicable, any division of payments before the reservation is confirmed.
Changes and Cancellation of a Reservation
The terms for changing or cancelling a reservation may vary depending on the particular activity and the terms and conditions of the relevant Provider.
Unless otherwise agreed for a particular activity, the customer may request the free cancellation or postponement of a reservation no later than 14 days before the agreed date.
In the event of a later cancellation or change of date, the Provider may charge a cancellation fee or other compensation in accordance with the terms of the particular activity. The customer will be informed of any applicable cancellation terms before the reservation is confirmed, provided that such terms are known to the Intermediary at that time.
In the event of a change or cancellation of a reservation, the customer is required to contact the Intermediary without undue delay.
Weather Conditions and Changes to the Programme
If an activity takes place outdoors, its execution may be affected by weather conditions.
The relevant Provider shall determine whether the activity can be carried out safely under the prevailing conditions.
In the event of unsuitable weather conditions, the Provider may, depending on the nature of the activity:
- modify the route or programme,
- change the method of carrying out the activity,
- propose an alternative date,
- or cancel the activity.
In such a case, the Intermediary will facilitate communication between the customer and the Provider and assist in arranging an agreement on the further course of action.
Safety and Participation
The relevant Provider is responsible for the safe conduct of the activity and compliance with safety rules during its execution, within the scope of their obligations.
Participants are required to follow the instructions of the Provider, instructor, driver or any other person responsible for carrying out the activity.
Specific participation requirements, age restrictions, equipment requirements and safety rules may vary depending on the type of activity and are determined by the relevant Provider.
The Provider may, for safety reasons, refuse participation to a person who is under the influence of alcohol or addictive substances.
If a participant violates safety instructions or causes damage intentionally or through gross negligence, the participant shall be liable for the resulting damage to the extent provided by applicable law.
Liability
The Intermediary is liable for the proper provision of its intermediation services to the extent required by applicable law.
The relevant Provider, as the person responsible for carrying out the actual activity, is responsible for the provision, course, organization and safety of the particular activity.
The Intermediary shall not be liable for circumstances arising in connection with the actual provision of the activity by the Provider, including in particular the course of the activity, the conduct of instructors or other employees of the Provider, safety conditions at the venue, or damage caused during the actual provision of the activity, insofar as the Provider is responsible for such damage under applicable law.
This does not affect the customer’s statutory rights or the Intermediary’s liability for its own conduct and obligations arising under applicable law.
Complaints and Claims
If the customer has any complaints regarding the actual course or quality of the activity, we recommend that such complaints be reported without undue delay (no later than 30 days after the activity has taken place) directly to the Provider and that the Intermediary be informed at the same time.
If the complaint concerns the intermediation service provided by Remeli, s.r.o., the customer may submit the complaint by e-mail at info@fun-bratislava.com.
The Intermediary will handle the complaint in accordance with applicable law and, depending on the nature of the complaint, may assist the customer in communicating with the Provider.
Consumer Protection
If the customer is a consumer, their rights shall be governed by the applicable consumer protection laws of the Slovak Republic.
The consumer has the right to contact an appropriate alternative dispute resolution body under the conditions established by applicable law.
Final Provisions
Matters not governed by these General Terms and Conditions shall be governed by the laws of the Slovak Republic.
These General Terms and Conditions shall become effective on the date of their publication on the website fun-bratislava.com.
The Intermediary reserves the right to update these terms, in particular in the event of changes to the method of intermediation, the ordering process or applicable legislation.
Questions about the Terms and Conditions
Questions Regarding the General Terms and Conditions
If anything in these terms is unclear, please contact us at info@fun-bratislava.com, and we will be happy to provide clarification.
These General Terms and Conditions will be updated whenever there is a change in the way we process personal data or handle reservations.
Related documents: Privacy Policy, Cookie Policy.